Desktop Management Tips
Read these 4 Desktop Management Tips tips to make your life smarter, better, faster and wiser. Each tip is approved by our Editors and created by expert writers so great we call them Gurus. LifeTips is the place to go when you need to know about Remote Access tips and hundreds of other topics.
SSL Tunnels, Desktop Management, and Windows
Trying to create a secure SSL tunnel between two Windows systems to perform do desktop management on the remote system?
If you're used to a UNIX environment, then you probably miss the convenience of SSH. Building a secure tunnel between two windows machines is a bit trickier and requires multiple steps and more than just a console to administer the remote machine. The good news is that all the components you need to create a secure connection to a remote Windows computer for remote administration needs is freely available, including VNC, OpenSSL, and Stunnel.
For a detailed guide on this process, check out:
http://www.securityfocus.com/infocus/1677
Remotely Control Your Apple Computer
Looking for a good remote desktop management product for your Apple computer? As with most software for Apple computers, Apple itself makes the best solution.
Apple Remote Desktop 2 provides all common remote desktop software features and even some not found in the analogous Windows offerings, including the ability to queue a set of programs to install on a remote Mac. It's even very price-competitive with its Windows counterparts, especially for sites with large install bases.
Soup Up Your Helpdesk with Desktop Remote Control
Don't know what desktop management has to do with your helpdesk team? Then your team is operating less efficiently than it could be.
A study from WebEx has found that tech support related call time is drastically reduced when the helpdesk can use remote desktop management software to perform desktop remote control of a client's malfunctioning box. The reason is that the helpdesk personnel can simply log onto the client machine and make a direct diagnosis rather than asking a long series of canned questions according to a helpdesk Q&A form to arrive at a diagnosis.
WebEx is not the only remote desktop software on the block, however, as there are a slew of others that claim industry leadership, including those from NetworkStreaming, Semantic, Linktivity, LogMeIs, 3amlabs, and others. The best solution for your helpdesk depends on the software you're trying to support, but probably any product offered by these companies will be sufficient for most common desktop remote control needs.
Use Your Computer by Using Your Friend's Computer
Ever sit at your friend's computer and wish that you were sitting in front of your own? Well, with remote desktop software, you can!
Desktop remote control software comes with a variety of feature sets, but generally allows a user to sit in front of one console and act like he's sitting in front of a different one that's somewhere else on the internet. It can be used for demonstration purposes, remote system management, or even just remote file access.
In today's day and age your data and therefore your system needs to be available at all times, so you should consider adopting a desktop management software solution for yourself.
| Guru Spotlight |
| Jolyn Wells-Moran |
