August 24, 2007, Newsletter Issue #78: Late Night Emergency IT—in Bunny Slippers
Tip of the Week
Tired of the occasional 2 am, bunny slipper-clad run to the office to fix a mission critical server that's gone haywire?
For software glitches requiring software administration, there is very good remote server support in the best remote administrative software such as LiveSupport or SupportDesk Pro. Furthermore, some such solutions allow you to remotely administer several machines at a time, thus aiding you even in situations where there's a complex glitch involving multiple servers. SupportDesk Pro even allows you to reboot remote machines and have them automatically reconnect to your remote administration console when they come back online.
For hardware glitches, you're going to have to work a bit harder to prevent having to haul yourself down to the office by having redundancy built into your servers, so that if a hard drive or even entire system goes down there'll be a backup that you can throw up temporarily until you can replace the broken part. In this case, you should be able to reconfigure you server or reroute communication to the backup using this same remote administration software without having to leave the house.
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