October 26, 2007, Newsletter Issue #87: Outsource Your Helpdesk
Tip of the Week
In today's go go go world, business never stops, and if you want to stay competitive you must enable your workers to work whenever they can. What that means is that if, at 2am in a hotel room 1000 miles away on a business trip your employee's computer starts going crazy, you must have some way in place to support remote workers, or his presentation to a key client might go pretty badly the next day. Clearly, not all organizations have the man-power to have their own 24/7 self-hosted helpdesk for remote workers to dial into, but it may be worth your money to outsource your helpdesk needs to India as there are very good IT companies over there who are willing to make a deal to provide such general IT support to your employees for a modest fee. If your organization wants to stay competitive and has many mobile employees, it is important to consider investing in such a solution.
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