So your computer’s acting screwy and you’re on a business trip, you desperately need to make last-minute revisions to the presentation that you’re giving tomorrow morning but Powerpoint keeps crashing, and there are no computer stores open to help you out. If your organization had remote assistance capabilities, this wouldn’t be a problem at all. You could contact your helpdesk, notify someone of your troubles, and tech support could access your computer remotely to make diagnostics and fix things themselves without having to walk you through a multi-hour session over the phone. This is a common scenario, and any organization that has mobile employees would do well to invest in software such as SupportDesk Pro, SupportAnyPC or LiveSupport. You’ll save your helpdesk money and your geographically isolated employees a great deal of stress.

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