Are you looking for good remote support server software? Then there are a plethora of solutions currently on the market, and more coming out every day.
If your servers are Windows based, WebEx, NetworkStreaming, Symantec, LogMeIn, and other industry leaders have top-notch products offering different feature sets which you will find useful.
If your servers are Linux or UNIX based, you can certainly access them through the traditional SSH tunnels. However, there are some arising remote system administration tools coming around now that are allowing for multi-system remote control and other more advanced remote server support features. One solution to keep a watch on is IBM's Remote System Management Tool currently on alphaWorks. It is Eclipse-based, so that the administrative console will run on Windows, Linux, UNIX, Mac OS X, and other platforms, and is designed to remotely administer Linux and UNIX systems.
For more information check out:
http://www.alphaworks.ibm.com/tech/rsmt
