Advanced Remote Access Software Features

Semantic has found that company helpdesks that use remote access software save 6-13% on their helpdesk costs, so investing in good remote access software is a sound investment. However, with so many products on the market with such widely varying feature sets and pricing structures, it can be difficult to decide which is right for your business. Important features of good remote access software that are not available in even some of the more expensive products include:
- The ability for the support personnel to administer multiple remote computers at once, referred to as multi-system control
- The ability to log off a remote session and log back in as another user
- The ability to reboot the remote machine and have the session automatically resume after the reboot without requiring a person to physically restart the connection on the remote machine
- Live audio chat through the internet connection These features can save your helpdesk personnel a lot of hassle solving even basic remote administration needs, such as system configuration changes requiring rebooting.

Network Streaming's SupportDesk has all of these features and is priced competitively, but GoToMyPC from WebEx and the popular pcAnywhere from Semantic also have rich feature sets and are among the best commercial remote access products on the market.