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February 1, 2008, Newsletter Issue #101: Don't Do Helpdesk From Scratch
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Tip of the Week
Are you a biotech it company struggling to setup a helpdesk in addition to producing cutting edge products for your dynamic industry? Many organizations don't realize that there are very effective software packages that greatly simplify the process of setting up a biotech helpdesk, the cost of which could be minor compared to the time you might spend setting up an internet- and phone-based help center from scratch. Companies such as GWI or Knova help you create self-service websites, forums, knowledge desks, and automated call centers. In addition to using helpdesk management software, you might also want to consider adopting a remote computer control software strategy such as SupportDesk Pro to lower the overall time it takes to fix a client's technical problem.
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