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November 9, 2007, Newsletter Issue #89: Video Tech Support
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Tip of the Week
Looking to give your tech support a little more pizzazz?
Consumer studies have found that customers who trust a product's tech support and find them reliable are more likely to stick with the product in the future, so jazzing up your customer support isn't just a nice thing to do; it's good business.
One way you can provide better technical assistance is by offering video conferencing services. Though most users will only be able to do live, internet chats with your support staff in text-based chat rooms, people increasingly have video support on their new PCs and will be reassured by the site of a tech support person walking them through the process. Furthermore, good internet video conferencing software includes the ability to show demos in a side window, thus allowing your tech support team to visually demonstrate to your clients what must be done to solve their problem.
Good tech support means happy customers, and video tech support is the next big thing. Try it out!
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