Biotech Software is Rare

Is your biotech it department looking for a biotech help desk solution? There aren't many helpdesk software packages make specifically for the biotech industry, but UniPress has tailored its FootPrints helpdesk software to include knowledge management infrastructure that some biotech organizations have found beneficial.

In general, however, commercial software specifically tailored to the life sciences and biotech is not yet widely available, and you may be better off going with a generic helpdesk package and tailoring it as much as possible to the specific needs of the biotech industry.

Don't Do Helpdesk From Scratch

Are you a biotech it company struggling to setup a helpdesk in addition to producing cutting edge products for your dynamic industry? Many organizations don't realize that there are very effective software packages that greatly simplify the process of setting up a biotech helpdesk, the cost of which could be minor compared to the time you might spend setting up an internet- and phone-based help center from scratch. Companies such as GWI or Knova help you create self-service websites, forums, knowledge desks, and automated call centers. In addition to using helpdesk management software, you might also want to consider adopting a remote computer control software strategy such as SupportDesk Pro to lower the overall time it takes to fix a client's technical problem.

LSID

Most biotech companies have recently become obsessed with computing solutions specific for biotech it problems, and one of the biggest problems has been solving the data organization and remote access problems of the biotech industry, which are unique in size compared to other industries. The Object Management Group has released a standard naming convention for data generated in the biotech world, called LSID, or Life Science Identifier, to help solve this problem. An LSID allows for biotech remote access of any properly named data through a resolution process, and groups such as UniProt, the NCBI, and the Genome Database have adopted LSIDs as a naming convention to solve their biotech it storage needs. For more information, check out: http://lsid.sourceforge.net/